Returns & Exchanges

At ONYX COOKWARE™, we offer a 100-day satisfaction guarantee to ensure you are completely happy with your high-performance kitchen gear. If your purchase doesn't meet your expectations, we provide a hassle-free return and exchange process to make things right.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit our online return portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all components and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned cookware, we will process your refund or exchange within 5-7 business days to your original payment method.